Absurdly Serious & Seriously Absurd

Operational Efficiency vs Customer Delight – The Medical Bill

You promised customer delight. You failed. Here’s why and what you need to do differently.

Read more »

Discover the National-Debt-Cereal

Many innovative ideas come to life when we are in the shower, at once somewhat protected while also our most naked and vulnerable selves. Coincidence? Possibly. This is where I came up with an idea for lowering the national debt and engaging all citizens in doing so.

Read more »