Many years ago, I consulted to the leadership team of an organization that was making a BIG shift in their business strategy. Company leaders decided to bring an end to their role as the market leader in a particular technology sector. Instead, they were going to start over with a new technology offer in a […]
You promised customer delight. You failed. Here’s why and what you need to do differently.
Many innovative ideas come to life when we are in the shower, at once somewhat protected while also our most naked and vulnerable selves. Coincidence? Possibly. This is where I came up with an idea for lowering the national debt and engaging all citizens in doing so.