In 1999 Kent Thiry became CEO of DaVita, a provider of kidney dialysis treatments. The company was on the verge of bankruptcy. It had revenues of $1.4 billion, losses of $56 million, and a share price of about $2. By June 7, 2013, after the culture change, share prices grew to $125.50. This magnificent turnaround […]
Hold It Right There I am writing this blog post while on hold. So far I have heard the recorded message 25 times. “Thank you for calling customer service. A representative will be with you shortly.” Maybe they said disservice. I wasn’t listening that carefully. When will shortly arrive? I interrupt this story to bring […]
“He’s a different person. I don’t know what you did, but the change is amazing. We hope that you will continue working with him.” I touched his heart.
Changing the Culture to Achieve a Competitive Advantage Many companies claim they are changing their culture but few actually succeed. Altera Corporation is among the few who have implemented a strategic culture change resulting in increased business success. The process that is used to transform the culture, Collaborative Transformational Leadership® is what differentiates a company […]