Case Studies
How Long is “Shortly?”
TweetHold It Right There
I am writing this blog post while on hold. So far I have heard the recorded message 25 times. “Thank you for calling customer service. A representative will be with you shortly.” Maybe they said disservice. I wasn’t listening that carefully.
When will shortly arrive?
I interrupt this story to bring you the following news update:
The line ... Read more »
The Heart of Coaching
Tweet“He’s a different person. The change is amazing.” VP Human Resources
BEFORE
Smart, driven, aggressive, acerbic, on the attack.
Twice he told people to”Sit down and shut the f— up.”
It was a problem of the heart.
It started long ago when
He grew up
On Mean Street.
He had to be tough to survive so
He grew armor around his heart.
Then he sharpened his tongue, and
Used it as ... Read more »
Altera Case Study
TweetChanging the Culture to Achieve a Competitive Advantage
Many companies claim they are changing their culture but few actually succeed. Altera Corporation is among the few who have implemented a strategic culture change resulting in increased business success. The process that is used to transform the culture, Collaborative Transformational Leadership® is what differentiates a company like Altera, whose employees are passionate ... Read more »
