Google’s research finds that psychologically safe teams outperform the rest. What the company refers to as the “perfect team” is built on four principles.
Extreme listening taps sources of information that help you solve people problems faster and more effectively. Extreme listening hears the emotional component of problem and the solution. This post includes a 3 step guide to extreme listening.
What do I mean by the speed and beauty of emotional intelligence? Emotions have energy. Energy travels quickly through time and space. Emotional intelligence, the ability to read and interpret emotions, allows us to respond quickly and beautifully to a vast array of human situations. Robert Kennedy’s response the night Martin Luther King was murdered is a stellar example of the speed and beauty of emotional intelligence.
Let’s take a different route to uncovering your biggest leadership challenge by identifying your biggest opportunity. We start with the understanding that true leadership in it’s highest form is a catalyst for the evolution of human kind.
The six principles of personal change are based on my work with 100s of leaders who’ve succeeded in changing long standing patterns of thinking and behaving.
While dining in a local restaurant, our waitress, who is also a first grade teacher, teaches us how to create a great customer service culture in 5 easy steps.