Michael is a sales manager in a high tech company.  He is very task focused and finds it difficult to simultaneously drive goals and attend to relationships.  During  a 360 interview one of his direct reports provides the following feedback.  “Michael takes the wind right out of my sails. When he called the other day, I was telling him about progress my [...]

Imagine you are the V.P. of small-mid-size trucks and SUV division for a U.S. automaker. While visiting a dealership you see a woman get into her new truck which has just undergone a routine 5000 mile maintenance check. She carries a laptop and purse on one arm and her one year old child in the other.  She reaches awkwardly across her body to [...]