While dining in a local restaurant, our waitress, who is also a first grade teacher, teaches us how to create a great customer service culture in 5 easy steps.
Truism “Deprived of meaningful work men and women lose their reason for existence; they go stark, raving mad.” Dostoyevsky. We make much ado about employee engagement, but it trickles down, or not, from leadership engagement. How engaged are you as a leader. Find out by answering six simple questions.
This is a personal story that sealed an important lesson into my being. When we refuse to touch the reality of a thing, it will express itself at another time and in another place. It will keep expressing itself until it finds a way to wake us.
In a recent presentation to managers on employee motivation, participants highlighted what matters most when it comes to their own motivation. The number one factor is a meaningful challenge. Challenge means they have the skills needed but must stretch these same skills, and possibly some new ones to succeed They also indicated the recognition by […]
Together from the silence we create.
Our organizations are built on foundations of fear that retard progress. Where and how do we learn to recognize and overcome our fears? In this post, I turn to Shamanism for answers.
She was obsessed with fairness. A woman of great certainty who saw the world in black and white. Later in her life she asked me to teach her about gray.
Leadership is a lonely sport. It demands the ability to hold life, at times without solace, comfort or sharing.
Helen did not believe that relationships should be important at work. A year later she is nominated for manager of the year. What happened?
How is it that we repeatedly get fooled, often by similar characters, in business and in life. For the answer look inside.