Archive for 'Emotional Intelligence'
Empathy Improves Team Performance
Michael is a sales manager in a high tech company. He is very task focused and finds it difficult to simultaneously drive goals and attend to relationships. During a 360 interview one of his direct reports provides the following feedback. “Michael takes the wind right out of my sails. When he called the other day, I was telling him about progress my guys were making on a ... Read more »
Empathy, Product Design and Increased Sales
Imagine you are the V.P. of small-mid-size trucks and SUV division for a U.S. automaker. While visiting a dealership you see a woman get into her new truck which has just undergone a routine 5000 mile maintenance check. She carries a laptop and purse on one arm and her one year old child in the other. She reaches awkwardly across her body to retrieve keys from her purse ... Read more »
Transformational Leadership and Ego Development
Regardless of how they name it, leadership experts are calling for transformational leadership -”the ability to engage with others in such a way that leaders and followers raise one another to higher levels of motivation and morality” (Burns, 1978). Few, however, directly identify the cornerstone of transformational leadership – ego development.
In recent years we have seen a variety of labels and ... Read more »