A coaching client named Beth (not her real name) was facing into large scale personal and professional transformation in her life. The truth is she was becoming Her Self and would ultimately be more comfortable and natural than ever, but she didn’t know that at the time. Fear and, its partner, excitement surrounded her on […]
While coaching is a highly effective management style, it is one of the least utilized. If you’d like to give it a try, or already use a coaching style, this managers guide to coaching employees identifies five approaches that help you match your coaching approach to each employee’s stage of development.
While dining in a local restaurant, our waitress, who is also a first grade teacher, teaches us how to create a great customer service culture in 5 easy steps.
One Earthday in the 1990s, Earthday founder Senator Gaylord Nelson took respite at our house…. The rest of the story involves 6-year old boys, lots of mud, weapons of destruction, and a very gracious senator.
If good leaders coach employees and build the organizations capacity, why don’t more leaders coach? Misguided beliefs and culture get in the way.
Self-confidence is comprised of a group of mental muscles. The more you use them, the stronger they grow. This two part practice to build self-confidence is a guaranteed success.
Despite the ways women improve and redefine leadership, we get little credit for doing so. Read this to change that.
The tale of The Emperor’s New Clothes reflects a well-know truth about leadership. The higher up you go, the less likely you are to get useful honest feedback. Why? The level at which you lead is correlated with the power you’re perceived to have. People often fear power in the hands of those who control […]
Charlie Baker is the anti role model for leading in a crisis and possibly in non-crises as well. Former Governor Mike Dukakis set four rules for crisis leadership during the Blizzard of ’78. Baker broke them all in 2015 during Boston’s Winter from Hell and the public transportation crisis.
To avoid committing leadership suicide, know the rules of play, especially when leading in a crisis. Bev Scott, who just resigned as head of Boston’s public transportation system, the cranky and beloved MBTA, didn’t play by the rules. Learn from her mistakes.