Corporate Culture 5 Steps to a Customer Service Culture While dining in a local restaurant, our waitress, who is also a first grade teacher, teaches us how to create a great customer service culture in 5 easy steps. Read More » May 6, 2015 No Comments
Operational Efficiency vs Customer Delight – The Medical Bill You promised customer delight. You failed. Here’s why and what you need to do differently. Read More » January 12, 2012 3 Comments