Downsizing with Dignity

A number of years ago I helped close several business units and manufacturing facilities. My role included advising leaders on people aspects of the closing; developing communication plans and strategies to keep employees motivated, productive and serving customers;  and delivering programs to help employees achieve their transition goals. 

In each case, people were treated with care and dignity.  They responded in kind – acting ... Read more »

Finding the Upside in the Downturn

Imagine laying off 8% of your workforce then having kudos spread like wildfire across the internet using words like ”authenticity, transparency, accessibility and integrity.”  Meanwhile your customers commit to more word of mouth marketing and placing more orders to ensure your company survives the economic downturn.  This is exactly what happened immediately after Zappos CEO Tony Hsieh announced layoffs and that the ... Read more »