How Real Leaders Apologize and Mean It
…ly. Their heart softens in return. This is the physics of caring, of being compassionate. One softened heart, softens another. The opposite is also true. When you are simply uttering words, without heart, people also know it – immediately. Your non-apology is delivered with a hard heart and is received with a hard heart, in return. Hard hearted-ness does not beget forgiveness. What you are more likely to receive is cynicism. Which is what you dese…