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Fixing the Hole in the Corporate Soul

…e of this had even a hope of any practical application in my life. But ten years later, when we were designing the first Macintosh computer, it all came back to me. And we designed it all into the Mac. It was the first computer with beautiful typography. If I had never dropped in on that single course in college, the Mac would have never had multiple typefaces or proportionally spaced fonts. And since Windows just copied the Mac, its likely that n…

February 24, 2010 25 Comments

Diversity

Six Actions of Inclusive Leadership

…Academy we effectively beat their feminine strengths out of them. Now, 36 years later, with 35% women at the Academy, and 16% of the service women, things are slowly getting better. But it HAS been 36 years. So the short answer to your question is yes, we need more women in leadership — and a lot of patience. (Steve penned this comment in response to More Women in Senior Leadership Will Make the U.S. Great Again) What does inclusive leadership re…

September 8, 2016 No Comments

Ultimate Guide to Making Tough Leadership Decisions

…fied as this candidate? Other People Tim has to decide whether to accept a new role with a new company. He’s well respected where he is now and will have opportunities for growth if he stays. Too many people are offering their advice and opinions. Tim needs to get centered. I ask Tim to visualize himself in his favorite quiet peaceful place. Then invite only those advisors who have his best interests at heart to join him. He tells them what’s most…

October 5, 2018 No Comments

Corporate Culture

5 Steps to a Customer Service Culture

…e enjoying her evening and wore a genuine smile. The conversation with Ms. New continued. Me: Where and how did you learn what it takes to be such a good waitress. Ms. New: I teach first grade and it’s in my classroom the I learned everything I need to know about waiting on people. I also worked at Hannafords all through high-school (one of several local grocery stores). Me: Ahhh, that makes sense. I shop there because everyone is so nice. (Note:…

May 6, 2015 No Comments

The One Nanosecond Leader: Knowing What Matters Most

…id any of your new thoughts or insights prove true? Did they lead you in a new direction? What new discoveries emerged in the succeeding weeks? Do you see any patterns? With continued practice you will notice more and discover new meanings and interpretations. Soon you will see repeating patterns that enable you to predict future moves on the human chess board. You will become more adept at intervening and moving people in the needed direction. As…

July 30, 2008 No Comments

Downsizing with Dignity

…k is one of my most cherished pieces of professional memorabilia. Southern New England The assembly work of the southern New England plant was being outsourced to the Far East. Within a year the plant would shut down. Employees would be laid off in stages. Again, the challenge was to engage needed employees through their time of departure. I developed and led 3 experiential hands-on workshops. “Managing Transitions” mapped out the various stages e…

February 25, 2009 No Comments

Consultants and Coaches and Shrinks – Oh My!

…nd are reluctant to engage in change that requires learning and practicing new behaviors. One sales director explains that the new VP is introducing change to “people who had their hands chopped off, are still bleeding and require healing.” To address this problem the consultant suggests and coaches the executive to meet with each of his direct reports in order to ensure their safety and build trust. The consultant also designs and facilitates sma…

June 22, 2009 No Comments

Leadership

Seven Steps for Paving Your Road to the C-Suite

…ership capabilities early on or mid-career. Some know during their college years or even younger, that they want to be in charge; to run something; to be the final decision maker; to be at the top; to be in front setting the direction. For the best of the best, this is not an ego thing, but excitement about what’s possible, and confidence in their ability to make it happen. Regardless of when, these emerging leaders simply want to take new ideas,…

October 21, 2012 7 Comments

The Coaching Bonus You Need to Request – Leadership Stories

…s constantly looking under rocks and around corners in search of something new to learn, and someone new to learn from. I learned from Todd that knowledge sharing across, between, and among leaders is a valuable coaching bonus, and now pay it forward to eager learners, when the lesson is relevant and helpful. The Coach as Knowledge Transfer Agent The best leaders are hungry to learn from and with each other. Given the 24/7 clock, many leaders crea…

February 22, 2017 No Comments

The Rule of 3 – Ignore at Your Peril

…that a more sure-fire financial fix is within our grasp — and has been for years. New research says a healthy dose of estrogen may be the key not only to our fiscal recovery, but also to economic strength worldwide. The sexy new discussion in policy circles around the world, thanks to the recession, is whether a significant shift of power from men to women is underway — or whether it should be. Accounting giant Ernst & Young pulled out charts and…

July 16, 2009 No Comments