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4 Principles to Build Psychologically Safe Teams

…were, as measured by the degree to which the organization outperformed the company’s top competitor. You can read the full story and the four principles for building psychologically safe teams, here. Post Script: Over the years I’ve helped leaders incorporate these four principles to build new teams and turn around dysfunctional ones. The principles and process we use, yield repeated and reliable success. Google calls them perfect teams. I don’t t…

March 16, 2016 No Comments

3 Principles for Leading Culture Change & One Success Story

…loyees “We are going to flip the ends and means of this business. We are a community first and a company second.” DaVita employees would care about their patients, first and foremost. Thiry knew that this change also required employees to care about each other and the company. Thirly, and an executive I’ve had the pleasure to work with, know that a company cannot achieve its potential with two faces – one facing inward and a different one facing o…

June 9, 2013 No Comments

Leadership

Lead with a Smile & See What Happens

…that zeros in on what’s wrong. I used to walk into my house with eyes that immediately found the spot on the floor, the smudge on the table. I couldn’t feel “at home” until I cleaned the spot, wiped the smudge. But one smudge leads to another, and another… I wasn’t happy or smiling much at home. It took months of intentional practice to change that habit of mind. Back to Ed. We’re working on changing his worrisome habit of mind. The other day, I s…

September 3, 2015 3 Comments

Leadership

How Real Leaders Apologize and Mean It

…ter, so to speak. When your apology comes from the heart, people know it – immediately. Their heart softens in return. This is the physics of caring, of being compassionate. One softened heart, softens another. The opposite is also true. When you are simply uttering words, without heart, people also know it – immediately. Your non-apology is delivered with a hard heart and is received with a hard heart, in return. Hard hearted-ness does not beget…

October 13, 2016 No Comments

Corporate Culture

5 Steps to a Customer Service Culture

…ing and offering to help. Plus, there’s never a line, because someone will come along and open a new cash register if a customer is waiting more than 30 seconds. What’s up with all that? That’s when Ms. New revealed Hannafords’ 5 step formula for how to build a great customer service culture, the kind that has me smiling while shopping. 1. Hire for Personality As straightforward as it sounds “hiring for personality” is a far less frequent approach…

May 6, 2015 No Comments

If Fish Could See Water Problems Might Be Miraculous Opportunities

…1.Burgelman, R.A.(2002) Strategy is Destiny: How Strategy-Making Shapes a Company’s Future. The Free Press. Thanks to my esteemed colleagues, cherished friends and two very bright women Susan Mazza and Carrie Johnson for their feedback and editing advice. I value your generosity, support, and wisdom. If you are interested in reading more about seeing your see-ing I recommend Presence by Peter Senge, C. Otto Scharmer, Joseph Jaworski, and Betty Su…

November 30, 2009 21 Comments

Life's Transitions

Space in the Nest for Blueberry Bushes – Emptying the Nest Part 2

…When he did arrive it was usually for a nap. With Baby Boy gone now, I was free, anticipating nothing. Big whoop. After J. was born I took up photography and completed a course in dark room techniques. I loved it. Developing a photograph, watching what emerges, is like opening a gift or perusing the garden and taking delight in the smallest signs of change. It was years since I had journeyed on my own just to take pictures. I grabbed my old manual…

June 18, 2009 2 Comments

My Evening with President Obama

…moments Gabby Giffords could have opened her eyes, why it happened in the hours just before the president’s speech. What forces in the universe were at play? Did her eyes open so that we might open ours as well; that we might see what has been sitting at the edges of our consciousness?…

January 16, 2011 7 Comments

Man-Woman-Lead-Learn

…ertoires as well. All participants agreed these qualities are critical for success in today’s business environment. Furthermore they agreed that today, as compared to fifteen years ago, it is less effective and less acceptable for leaders to demonstrate aggressive behaviors viewed as stereotypically masculine. As one participant, an SVP of manufacturing put it, “I used to bang my fist and throw things. Women have brought a greater sense of civilit…

April 20, 2011 1 Comment

10 Best Leadership Gifts Leaders Can Give

…time. Place the handwritten gift card in a box and call it a wrap. Dave is free to use the time however he wants, including washing his car on a beautiful Saturday morning. The story will become part of your legacy – the CEO who gave the best leadership gifts ever. May you enjoy a Happy Merry Holiday Season and a heart that smiles with the gift of giving. You might take a peek at these two articles about a year of not shopping and how Generous Lea…

December 20, 2017 No Comments